Learn to reframe stakeholder objections as opportunities to work together. The session shares case studies from major organisations, step-by-step techniques, and take away next steps to implement this approach in your content projects.When stakeholders push back on your content recommendations, you don’t need to cringe. When they share opinions and anecdotes, insist on using jargon, or appear to ignore the data, resist the temptation to argue your case. Objections are opportunities: they show that stakeholders care about content and want to be involved in making it effective. All it takes to move from conflict to productive dialogue is to change how you hear feedback. What if your stakeholders aren’t trying to undermine you, but instead want to work with you to find content solutions that work for users?This webinar recording will help you learn how to find break-through content solutions that work for both stakeholders and users without compromising your values.
From this webinar you’ll learn:
This webinar is for content professionals who:
Join this masterclass to learn what content governance is, why good content governance ensures your organisation's content works for your users, and how to put effective governance in place.
Join this webinar to learn how data can help build more effective higher education websites.