In this webinar, Melissa Breker highlights how you can use customer journeys as a way to uncover content requirements for your audience and a way to plan for better content.It’s hard work getting people to change. The challenge is how to convince your team to work with content in a new way. It almost always boils down to the same thing.It’s this:Without the right motivation to change, people would rather stick to what they know, even if the status quo is more painful, ineffective, and unsatisfying.Like all strategic conversations, understanding your current situation and determining the readiness for change in your organisation is an important first step in getting things done.This presentation highlights how to bring teams together around content via customer journeys to bring a shared vision for your content.Through this approach, you can identify gaps in your current content and highlight opportunities to build a content mix that meets both business and audience goals.
This webinar covers:
This webinar is for anyone who works with content, whether at an agency or in-house, including:
As a founding partner of Content Strategy Inc, Melissa manages business development to help organisations meet their business and customer-experience goals through great content. She also co-organises the IA |CS Meetup in Vancouver and teaches content strategy at Langara University. She’s @melissabreker on twitter.
A more powerful approach content structure.
Top tips, practical advice and examples to make sure your content style guide is an effective asset as part of your content operations.