How to improve your agency processes

An inside look at how an agency works, including their processes, tools and what they’ve learnt.

Don Elliott and the Gravitate team has successfully grown their digital agency over the past decade from five to 30 employees. In this webinar, Don shares their methodology for developing and improving processes to benefit both the agency and their clients.

Who is the webinar for?

If you are keen to improve your own website design and development processes, this webinar is certainly for you.

What will I learn?

Find out what elements support a strong process.

Defining your processes around routine functions (e.g. the design and development of a website) will help you foresee and mitigate problems, increase project output rates, improve productivity, increase profitability, and (perhaps most importantly) create a baseline for a company to improve on. Specifically we’ll explore how to:

An inside look at Gravitate’s process

Don talks about what their processes looked like in the early days and how they have since developed. You’ll get an inside look at how they run each step of their website builds.

Watch the recording

About the presenter


Don Elliott is the Production Director at Gravitate, a digital marketing and design agency in Vancouver, Washington.

Don has been eating the Internet one page at a time since the early 90’s. His professional career kicked off in 1997 when he was asked to become the managing director for a 20-person not-for-profit organization. The success he found there ignited a passion for marketing, business operations, and organizational management, which led him to accept a position as a senior consultant with a young for-profit company. His primary role was focused on launching start-ups and occasionally intervening as a contract executive to help turn around or revitalize struggling companies.

For the last seven years, Don has been focused solely on creative agencies, including starting and selling two agencies prior to joining Gravitate in 2012. He has been referred to as an operations-focused creative director due to his ability to straddle both the creative and operation sides of an agency.

Outside of the office, Don is a boldly mediocre cook and formerly did a five year stint as a sketch-improv comedy show director and performer. He has since lost all semblance of humor. He is currently taking a hiatus from Facebook, for which he remains unapologetic.

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