Take the pain out of maintaining your help documentation
Use GatherContent to create a simple way to ensure your help content is up to date and consistent.
What you can expect when you use GatherContent for help documentation
Finally, a simple way to manage content creation for help centres.
Helping support teams maintain over 10,000 help documents
Features designed to simplify help content creation and maintenance
Increase production pace when you use GatherContent to plan, create and update content.
Customisable Content Templates
Content Templates outline exactly what your contributors need to produce—ensuring content is created in a consistent format that’s easy for your customers to follow.
Team Content Workflow
Everyone knows what to do and when with Content Workflow—communicating the key stages your content needs to pass through to be approved to publish.
A collaborative Content Editor
There’s no barrier to progress with cloud-based content collaboration so everyone can access and work on content at the same time.
Maintain help documentation in 5 simple steps
Use a single platform to plan, produce and manage help centre content creation.
1) Create project structure
Use folders to organise your help documentation, with content items for each document.
2) Build re-usable content templates
Design content templates to ensure authors deliver content in the consistent format and style.
3) Set up a content workflow
Customise your project workflow to communicate the stages content needs to pass through to get published.
4) Invite your team to collaborate
Assign roles to bring together authors, editors and reviewers into a single platform to plan and maintain help content.
5) Migrate approved content
Use our integrations of API to migrate approved content to your help platform.