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Webinar library

On-demand videos of past webinars presented by industry experts. From case studies, deep-dives and introductory 101’s, our webinars cover it all.

Content Operations Best Practices in Financial ServicesContent Operations Best Practices in Financial Services

Latest Recording

Content Operations Best Practices in Financial Services

60 minutes

Watch GatherContent's VP Customer Success, Paul Duffy, as he shows you how more than 30 financial services customers are turning content operations into competitive advantage.

Paul Duffy

Paul Duffy

VP of Customer Success

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How to Use Structured Content Workflow & AI to Standardize, Automate, and Scale Your Content Operations (with Real-World Customer Examples)

67 minutes

GatherContent + Writer | Sharing best practices and real-world customer examples for scaling content operations. Best part? They'll demonstrate how you can set up structured content workflows and AI-driven content quality checks in a single afternoon.

Angus Edwardson & May Habib

Angus Edwardson & May Habib

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Fireside: How organisations with mature content operations tackle challenges at scale

65 minutes

with Jeneba Wint, Assistant VP of Content Operations, LPL Financial and Alice Deer, CEO, GatherContent

Jeneba Wint

Jeneba Wint

Assistant VP of Content Operations

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Digital Transformation in the Face of Complexity

60 minutes

Fireside Chat with U of Tennessee, GatherContent, & Netlify

Angus Edwardson, Chris Echols & Nelson Diallo

Angus Edwardson, Chris Echols & Nelson Diallo

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Customer Journey Mapping for Adaptive Content Models

120 minutes

Watch this masterclass recording and learn how walking a mile in your user’s shoes will help you better define what "great content" means, and how to measure it.

Noz Urbina

Noz Urbina

Founder of OmnichannelX.digital and Urbina Consulting

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Content Governance: The golden rules you need to make great content at scale

120 minutes

Watch this masterclass recording to learn what content governance is, why good content governance ensures your organisation's content works for your users, and how to put effective governance in place.

Padma Gillen

Padma Gillen

Digital Content Consultant

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How to meet regulatory requirements for plain language

60 minutes

Watch this webinar recording to learn which U.S. regulations require plain language, the impact of GDPR on U.S. regulations, and how to meet or exceed these requirements.

Deborah S. Bosley Ph.D.

Deborah S. Bosley Ph.D.

Founder of The Plain Language Group, LLC

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Establishing purposeful content operations in higher ed

60 minutes

An introduction to content operations in higher ed and advice to help you establish and optimise your own operations.

Robert Mills & Angus Edwardson

Robert Mills & Angus Edwardson

From the team at GatherContent

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Establishing the authority you need to control your content evolution as part of your governance process

69 minutes

Learn how to build a governance process that protects the ongoing quality of your content after launching a new website.

Tony Rose

Tony Rose

Executive User Experience Consultant, Partner at Digital Wave®

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How to amplify your university’s reputation with consistent content

57 minutes

Advice and examples to ensure high-stakes content is consistent and on-brand to earn trust, engage audiences and support university objectives.

Becky Taylor & Robert Mills

Becky Taylor & Robert Mills

From the team at GatherContent

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How to use RACI charts to improve your content operation

60 minutes

Get everyone on the same page with clear roles and responsibilities.

Blaine Kyllo

Blaine Kyllo

Senior Content Strategist, Content Strategy Inc.

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How to create an efficient workflow for keeping university website content creation on track

46 minutes

Tips and advice to help you create a workflow for successful collaboration to deliver content on time. Plus examples of how to visualise workflows.

Becky Taylor & Robert Mills

Becky Taylor & Robert Mills

From the team at GatherContent

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Avoid assumptions: Using research to define audiences in their own words

60 minutes

Learn how to build a more effective content strategy by using in-depth UX research techniques. Gain an understanding and empathy for user top tasks and motivations.

Amy Grace Wells

Amy Grace Wells

User Experience Designer, 10up

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Dispelling professional invisibility: making and claiming space for content strategy

72 minutes

Content strategy has an invisibility problem. Let's talk about why — and what we can do about it.

John Moore Williams

John Moore Williams

Senior Content Strategist at Google

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How to not make the same mistakes with your new website that you did with your old one

52 minutes

10 practical steps you can take to get your organisation ready for content-led digital transformation.

Padma Gillen

Padma Gillen

Digital Content Consultant

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How to strip ineffective processes from prospectus content creation

35 minutes

Learn how GatherContent can enable you to manage a large, multi-contributor prospectus project with writers, designers and academic subject experts.

Joseph Smith

Joseph Smith

Head of Digital and Print Publications at Aberystwyth University

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Powerful content? Why you need Task Analysis & 'Jobs to be Done' to get there

60 minutes

Watch this recorded webinar if you want your content to be the real solution, not the description of the solution.

Rob Punselie

Rob Punselie

Founder and principal consultant of ContentKings

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Translating brand messages into website content

80 minutes

Learn how high-level brand concepts can apply to functional and informational content across your website, not just your About Us page.

Rachel DeLauder

Rachel DeLauder

Content Strategist at NewCity

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Co-design: How to build products and services that work

60 minutes

Learn how to co-design with users, writers, designers, developers and subject experts to make sure the services you create work for the people who use them.

Richard Prowse

Richard Prowse

Deputy Director of Service Design, University of Bath

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The 5 principles of creating clear, reader-focused content

56 minutes

A deep dive into the fundamentals of clarity, why clarity matters, and why it means so much for our readers.

Hayley Milliman

Hayley Milliman

Author and Content Lead, ProWritingAid

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Assessing your organisation's content maturity

56 minutes

Watch this webinar and learn ten factors that create a thriving environment for content success, from the strategy to attitudes to risk, systems and more.

Tracy Playle

Tracy Playle

Founder and CEO, Pickle Jar Communications Ltd

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How to wrangle stakeholders to create consistent university course descriptions

58 minutes

Practical steps you can take to align teams and departments to create consistent course descriptions that best represent your university.

Becky Taylor & Robert Mills

Becky Taylor & Robert Mills

From the team at GatherContent

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Jumpstart your revenue with content: Strategy and governance during COVID-19

60 minutes

Watch this recorded webinar to get practical steps to create content that makes an impact on your audience and helps you reach business goals.

Ahava Leibtag

Ahava Leibtag

President and owner, Aha Media Group

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Understand the impact of the coronavirus pandemic on students preparing for university in 2020

52 minutes

Hear all about the recent research report from the team at Pickle Jar Communications, including the insights and stats gained.

Robert Perry

Robert Perry

Head of Research, Pickle Jar Communications

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Clarity in Higher Education: Every written word represents your brand

69 minutes

Watch this webinar to learn how to create information about your university that is clear, concise, and credible. Including: how to create policies, disclosures, and other non-marketing content that is easy for students, faculty, or the public to understand.

Deborah S. Bosley Ph.D.

Deborah S. Bosley Ph.D.

Founder of The Plain Language Group, LLC

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Facing reality: New survey reveals COVID-19 challenges and opportunities for higher education

63 minutes

Nearly two months into the crisis, students’ and prospects’ lives and expectations have changed. This recorded webinar will reveal their needs – and how colleges and universities can successfully meet them.

Matt Cyr and Jonathan Disegi

Matt Cyr and Jonathan Disegi

From the team at Primacy

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How to streamline your content production process whilst maintaining quality

66 minutes

Watch this on-demand webinar for practical advice to streamline your content production with limited resources.

Jeff Coyle

Jeff Coyle

Chief Product Officer at MarketMuse

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Content reuse and omnichannel personalisation: why your initiatives fail

71 minutes

Watch this on-demand webinar to understand the issues that teams and projects face in the transition from hand-crafted, single-channel content deliverables to creating reusable, omnichannel content assets.

Noz Urbina

Noz Urbina

Founder of OmnichannelX.digital and Urbina Consulting

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Higher Ed marketing and enrollment in the age of COVID-19 and beyond

67 minutes

Advice for higher ed marketing and enrollment teams to communicate effectively and virtually during a pandemic. Plus real-life examples from Rice University.

Matt Cyr and Neha Agrawal

Matt Cyr and Neha Agrawal

From Primacy and from Rice University

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Keep university content flowing during rapidly changing times

50 minutes

Learn about opportunities to address new content challenges arising from a global health crisis. Discover data from two recent industry surveys and examples of the GatherContent platform in action.

Paul Duffy & Chris Charlick

Paul Duffy & Chris Charlick

From the team at GatherContent

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How to position content as a business asset

68 minutes

Learn how to position content work not as a budget liability, but as a business asset. Motivate leadership and budget makers with opportunity rather than fear.

Paul Bellows

Paul Bellows

Founder and President, Yellow Pencil

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Content design for legal content

63 minutes

Watch this on-demand webinar for practical steps you can take to bring the legal content on your website up to the standard of the rest of your content.

Frances Gordon

Frances Gordon

Co-founder, Simplified Communication

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Content design and modelling: unifying design, governance, and systems for omnichannel

70 minutes

Watch this webinar recording to learn about designing content for diverse and dynamic needs, to enable people to make better decisions.

Noz Urbina

Noz Urbina

Founder of OmnichannelX.digital and Urbina Consulting

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The real cost of not using clear language

67 minutes

Watch this on-demand webinar if you’re looking to convince your place of work that writing in clearer language would be beneficial. Use the results of powerful research to help persuade and influence.

Christine Cawthorne

Christine Cawthorne

Content Strategist and Founder, Crocstar.

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Tips and tactics to be a successful solo content strategist

63 minutes

Watch this on-demand webinar if you're the solo content person in an organisation, institution or for a product. Learn tactics from a content strategist at Google.

Sara Zailskas Walsh

Sara Zailskas Walsh

UX Writer & Content Strategist, Google

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Being user-centered with content

66 minutes

Simple, practical, and memorable frameworks to focus your efforts on the heart of content and marketing strategy: users.

Scott Kubie

Scott Kubie

Lead Content Strategist, Brain Traffic

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Plain language can be inclusive, accessible, and fun

67 minutes

Watch this webinar for practical advice around writing in plain language, using readability and SEO tools, and for tips on measuring the success of your content.

Marli Mesibov

Marli Mesibov

VP of Content Strategy, Mad*Pow

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Insights from analysing 160 university website homepages

60 minutes

Learn how data can help build more effective higher education websites, with data and examples from UK and US universities.

Paul Bradley

Paul Bradley

CEO, eQAfy

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Communicating technical information to different audiences

45 minutes

Communicating technical information can be confusing – get practical advice on content, channels and measuring audience engagement.

Joanna Goodwin

Joanna Goodwin

Engagement and Outreach Lead, Office for National Statistics

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How (and why) to make a style guide

61 minutes

Practical, strategic and technical tips and advice for building an online content style guide covering voice, tone and style.

Laura Robertson and Julius Honnor

Laura Robertson and Julius Honnor

From the team at Contentious

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Organising your content team

57 minutes

Practical advice on how to make sure the shape of your team isn't sabotaging your content quality. Padma Gillen, author of Lead with Content, talks through the different approaches you can take to organising your content function.

Padma Gillen

Padma Gillen

Digital Content Consultant

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UX Writing Essentials: Macro Storytelling & Microcopy

63 minutes

Understand the dual lens of writing for interaction design: how to create a product narrative (macro) and how to write for specific UI components (micro).

Bobbie Wood

Bobbie Wood

Founder and CEO of the UX Writers Collective

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How to put content first in the design process

62 minutes

Practical advice to achieve a content-first approach to projects, with a new framework for a more effective and efficient design process.

Carrie Hane

Carrie Hane

Digital Strategist and Founder, Tanzen LLC

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Write clear, concise content that’s just right for your audience

61 minutes

Learn the principles of plain English and practical writing techniques that help you reach your audience and communicate with them clearly.

Iain Broome

Iain Broome

Independent Writer and Content Designer

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How to build a brilliant brand voice

54 minutes

Find out what makes a brand voice brilliant and get practical tips on how to create your own brand voice guidelines (and get your colleagues to actually use them).

Lauren Pope

Lauren Pope

Content Strategy and Digital Transformation Consultant

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How to use social listening to uncover audience insights for effective content marketing

58 minutes

Hear about real-world examples of student social media updates that can influence your content strategy and marketing efforts on campus.

Liz Gross & Stephen App

Liz Gross & Stephen App

From the team at Campus Sonar

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How to create a content style guide that people will use

60 minutes

Tips, practical advice and examples to make sure your content style guide is an effective asset as part of your content operations.

Robert Mills

Robert Mills

Founder, Fourth Wall Content

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Getting to grips with content operations

40 minutes

A look at what content operations is, why organisations need to be investing in their operations, and tips and examples.

Robert Mills

Robert Mills

Founder, Fourth Wall Content

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Using information architecture and taxonomy to meet strategic goals

60 minutes

A more powerful approach content structure.

Theresa Putkey

Theresa Putkey

Founder of Key Pointe

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Getting your governance and workflow right: making or breaking quality content

51 minutes

Practical advice around the factors you need to think through when designing your workflow and governance – including how to enforce it.

Padma Gillen

Padma Gillen

Digital Content Consultant

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Best practices for conducting a content audit

64 minutes

Learn how to identify the best opportunities for improvement without months of research and spreadsheet overkill.

Jeff Coyle

Jeff Coyle

Chief Product Officer at MarketMuse

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Empowering your content teams with process and workflow

53 minutes

Drive content consistency and efficiency while freeing your creators to do their best work.

Blaine Kyllo

Blaine Kyllo

Senior Content Strategist, Content Strategy Inc.

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Going agile to improve content effectiveness

60 minutes

Why content design and agile are so connected and how to set up agile approaches – even in a non-agile environment.

Padma Gillen

Padma Gillen

Digital Content Consultant

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Putting content at the heart of your digital transformation

60 minutes

What you need in place if you want your organisation to deliver high quality content, consistently and sustainably.

Padma Gillen

Padma Gillen

Digital Content Consultant

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How your website strategy can meet University goals while maintaining focus on a core audience

82 minutes

Actionable steps for identifying and writing for your target audience both now and for the future.

Zach Parcell

Zach Parcell

Content Strategy and User Experience Manager, Illinois State University

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The state of Higher Education digital environments

54 minutes

Why university and college digital ecosystems are complex and how understanding them helps manage content, user experience, performance and risk.

Paul Bradley

Paul Bradley

CEO, eQAfy

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Let’s put some strategy in our content strategies

55 minutes

Understand the essential parts of good strategy and learn practical advice for making sure your content strategy is strategic.

Kathy Wagner

Kathy Wagner

Founder of Content Strategy Inc.

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Why meaningful content matters in Higher Ed

64 minutes

Your audience is ready for content that builds relationships, are you?

Jonny Williams

Jonny Williams

Head of CRM, Creative Services, and Content, Keele University

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Three pillars of a successful higher education content strategy

85 minutes

How to create a scalable framework for sustainable, effective digital communications.

Georgy Cohen

Georgy Cohen

Director of Digital Strategy at OHO Interactive

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How to get the writing done

61 minutes

There's more to writing than writing. Learn how smart teams get the writing done.

Scott Kubie

Scott Kubie

Lead Content Strategist, Brain Traffic

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Delivering efficient ContentOps in Higher Education

60 minutes

Learn how to create a repeatable system for the production and distribution of high-quality content.

Richard Prowse

Richard Prowse

Deputy Director of Service Design, University of Bath

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Growing content maturity from the ground up

58 minutes

How to recognise your organisation's content maturity and help increase it.

Rachel McConnell

Rachel McConnell

Content Strategy Lead, Clearleft

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The fundamentals of a higher education content governance plan

63 minutes

How to create, edit, manage, and archive content for your university.

Andrew Buck

Andrew Buck

Content Strategist, Mighty Citizen

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Connecting silos in your institution for efficient ContentOps

66 minutes

Understand the elements of ContentOps to connect silos and produce effective content, with insights, stories and examples from renowned universities.

Robert Mills

Robert Mills

Founder, Fourth Wall Content

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Building relationships for better workflow: getting stakeholder buy-in across a siloed organisation

78 minutes

How the University of Auckland worked with its stakeholders to transform its web presence and set its content team up for success.

Sally Bagshaw

Sally Bagshaw

Content Strategist

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How to make your digital transformation business case a reality in Higher Ed

75 minutes

Learn techniques from the University of Southampton to get stakeholders on board with your project.

Ayala Gordon

Ayala Gordon

Head of Digital, University of Southampton

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An inside look at ContentOps from Cornell, Illinois State and more

80 minutes

An inside look at ContentOps principles, real-life examples and data-driven insights from over 60 universities.

Robert Mills & Angus Edwardson

Robert Mills & Angus Edwardson

From the team at GatherContent

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Principles, Not Prescriptions: The coming of age of ContentOps

75 minutes

What are some of the benefits of content operations, and how can organisations adopt "ContentOps principles"?

Rahel Anne Bailie

Rahel Anne Bailie

Content Strategy Expert

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First 'What,' then 'How' – Where content strategy really begins

63 minutes

Understand the relationship between an organisation and its content to deliver an effective content strategy.

Tara Shioya

Tara Shioya

Founder and Principal of Epigram Content Strategy

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Take your Content Operations to the next level

87 minutes

Tame the content chaos into a content system.

Colleen Jones

Colleen Jones

Founder, Content Science

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Content planning and delivery for Higher Ed websites

63 minutes

How to create a roadmap for better content, regardless of the size and structure of your institution.

Shannon Lanus

Shannon Lanus

Content Strategist, mStoner

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Structuring content strategy in Higher Ed

78 minutes

Learn how to design and develop systems and processes that will help you scale content creation, delivery and governance.

Richard Prowse

Richard Prowse

Deputy Director of Service Design, University of Bath

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How to repeatedly create effective content: An introduction to ContentOps

59 minutes

Learn about the infrastructure and processes needed to produce content that meets user needs and business goals.

Angus Edwardson

Angus Edwardson

Co-Founder and VP of Product, GatherContent

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What’s your personality type?

78 minutes

How to build a message architecture that reflects and promotes your brand.

Marli Mesibov

Marli Mesibov

VP of Content Strategy, Mad*Pow

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Building an agency content framework your clients will love

92 minutes

Learn the blueprint for agencies to create great content at scale for every single client.

Liz Murphy

Liz Murphy

Agency Content Strategist, IMPACT

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How to create a content brief for any occasion

73 minutes

Establish a shared understanding to avoid misinterpretation, wasted effort and wasted budget.

Ellen de Vries

Ellen de Vries

Content Strategist, Clearleft

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Getting non-specialists on board with content strategy

80 minutes

Explaining content strategy to diverse stakeholders.

Tracy Playle

Tracy Playle

Founder and CEO, Pickle Jar Communications Ltd

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Content Assess and Progress

66 minutes

How to identify high-impact content initiatives and next steps.

Kathy Wagner

Kathy Wagner

Founder of Content Strategy Inc.

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Turning user stories into content

70 minutes

Practical advice for those producing and managing website content, from the author of Content Design.

Sarah Winters

Sarah Winters

Author of Content Design

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Find break-through content solutions that work for stakeholders, users and you!

80 minutes

Learn to reframe stakeholder objections as opportunities to work together.

Jonathan Kahn

Jonathan Kahn

Facilitator and conference organiser

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How to bring teams together around digital projects with simple collaboration techniques

74 minutes

Ideas to help you foster a collaborative culture in any multi-disciplinary team.

Ellen de Vries

Ellen de Vries

Content Strategist, Clearleft

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How to plan for content during website redesigns

84 minutes

Get the most out of your content during a website redesign.

David Hobbs

David Hobbs

Author of the Website Migration Handbook

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Maximising your return on content

65 minutes

Understanding what makes your content succeed.

Hilary Marsh

Hilary Marsh

President and Chief Strategist, Content Company

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Lightning fast content design 101

70 minutes

Find what your users want from you without leaving your kitchen table.

Sarah Winters

Sarah Winters

Author of Content Design

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What does structured content mean for content developers?

86 minutes

Learn the foundational principles of structured content.

Rahel Anne Bailie

Rahel Anne Bailie

Content Strategy Expert

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Go beyond arguments about content to find an approach that works for everyone

68 minutes

Discover why stakeholders resist your recommendations, learn how to reframe their objections as requirements, and invent solutions that satisfy everyone.

Jonathan Kahn

Jonathan Kahn

Facilitator and conference organiser

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How to prepare your content for a future without pixels

90 minutes

Learn where UI, specifically headless UI, is headed in the next several years and what adjustments must be made to how content strategy works, before it’s too late.

Brad Weaver

Brad Weaver

Chief Experience Officer, Nine Labs

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How to make sure your organisation is ready for content personalisation

63 minutes

Join the Big Content Alliance to learn when to “press pause” at critical junctures in the content personalisation lifecycle.

Kevin P Nichols & Kathy Baughman

Kevin P Nichols & Kathy Baughman

Partners, Big Content Alliance

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Live Q&A with Sally Bagshaw - Collaborating on content with stakeholders

90 minutes

Watch the recording of our Q&A with CSForum 2016 Speaker, Sally Bagshaw.

Sally Bagshaw

Sally Bagshaw

Content Strategist

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Using data-driven content audits to understand if your content meets user needs

50 minutes

Use hard numbers to convince your colleagues and clients to invest in improved content design.

Lily Dart

Lily Dart

Freelance User Experience Designer

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Understand the skills required to execute a lasting content strategy

80 minutes

Whether you’re a team of one, or a team of twenty, learn which skill sets are most important and why.

Melissa Breker & Kathy Wagner

Melissa Breker & Kathy Wagner

Founding Partners, Content Strategy Inc

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How to Design Future-Friendly Content

90 minutes

Design a meaningful content structure that works across every device, informs design and development, and explains to users how your world joins up.

Mike Atherton & Carrie Hane

Mike Atherton & Carrie Hane

Content Strategists

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Use Pair Writing to Enjoy Collaborating on Content with Stakeholders

88 minutes

Write with your stakeholders and focus on meeting user needs together.

Jonathan Kahn

Jonathan Kahn

Facilitator and conference organiser

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Learn to use content mapping to collaborate with stakeholders

68 minutes

Learn how you can use customer journeys as a way to uncover content requirements for your audience and plan for better content.

Melissa Breker

Melissa Breker

Strategist, Speaker, Facilitator

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Live Q&A with Kristina Halvorson – Content Strategy for the Web

90 minutes

Watch the recording of our Q&A with the author of Content Strategy for the Web, Kristina Halvorson.

Kristina Halvorson

Kristina Halvorson

CEO and Founder, Brain Traffic

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How to collaborate on content with an agile team

87 minutes

Learn why the University of Bath adopted an agile approach to content and how it was successful.

Richard Prowse

Richard Prowse

Deputy Director of Service Design, University of Bath

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Managing the Politics of Content

66 minutes

Learn how to help change the dynamics of content creators and enable your organisation to create more effective content.

Hilary Marsh

Hilary Marsh

President and Chief Strategist, Content Company

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How to get started with content governance

57 minutes

Tips and tools to identify content problems and help take control and make your content sustainable.

Liam King

Liam King

Founder, Lagom Strategy

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How to sell the value of content strategy

66 minutes

Everything you need to connect the dots between business, brand and benefits.

Rahel Anne Bailie

Rahel Anne Bailie

Content Strategy Expert

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How to perform a content audit

97 minutes

Everything you need to audit your content and extract meaningful insights.

Paula Land

Paula Land

Owner, Strategic Content

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Essentials for Evaluating Your Client’s Content

82 minutes

Everything you need to evaluate content, including why, when and how.

Colleen Jones

Colleen Jones

Founder, Content Science

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