Good user experiences require people, touchpoints, systems and processes to work seamlessly together.
The challenge for content professionals is they often get involved after vital decisions have been made about the product or service, with no thought given to how the content will work.
From this recorded webinar, you’ll learn about service design, and how you can use it to bring users, writers, designers, developers and experts together to co-design experiences.
Through this presentation you will learn:
People who lead or work in teams and are interested in exploring different tools and techniques that break down barriers and encourage interdisciplinary collaboration.
You’ll learn what service design is and how you can use co-design tools and techniques to foster a greater understanding of the experiences of other people.
You’ll also learn how to apply this approach to their organisation so that the content their team creates works for the people who use their products or services.
Good user experiences require people, touchpoints, systems and processes to work seamlessly together.
The challenge for content professionals is they often get involved after vital decisions have been made about the product or service, with no thought given to how the content will work.
From this recorded webinar, you’ll learn about service design, and how you can use it to bring users, writers, designers, developers and experts together to co-design experiences.
Through this presentation you will learn:
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Richard Prowse is Deputy Director, Service Design at the University of Bath and a leading digital practitioner in higher education in the UK. Rich is best known for his work on adopting an agile approach to delivery and his work on structured content.
Rich is responsible for leading the transformation of Bath’s services to improve the student and colleague experience. He regularly shares his knowledge and expertise at higher education conferences in the UK and the US.