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Co-design: How to build products and services that work

Learn how to co-design with users, writers, designers, developers and subject experts to make sure the services you create work for the people who use them.

About this webinar

Good user experiences require people, touchpoints, systems and processes to work seamlessly together.

The challenge for content professionals is they often get involved after vital decisions have been made about the product or service, with no thought given to how the content will work.

In this webinar, you’ll learn about service design, and how you can use it to bring users, writers, designers, developers and experts together to co-design experiences.

What will I learn?

Through this presentation you will learn:

  • What is service design?
  • How it differs from content strategy
  • The role of users as 'experts' in their own experience
  • Co-design tools and techniques
  • How to facilitate a co-design session
  • Applying co-design principles to content

Register for free

May 7, 2020

4:00 pm

BST

1 hour

Who is the webinar for?

People who lead or work in teams and are interested in exploring different tools and techniques that break down barriers and encourage interdisciplinary collaboration.

You’ll learn what service design is and how you can use co-design tools and techniques to foster a greater understanding of the experiences of other people.

You’ll also learn how to apply this approach to their organisation so that the content their team creates works for the people who use their products or services.

Webinar

Co-design: How to build products and services that work

Learn how to co-design with users, writers, designers, developers and subject experts to make sure the services you create work for the people who use them.

About this webinar

Good user experiences require people, touchpoints, systems and processes to work seamlessly together.

The challenge for content professionals is they often get involved after vital decisions have been made about the product or service, with no thought given to how the content will work.

In this webinar, you’ll learn about service design, and how you can use it to bring users, writers, designers, developers and experts together to co-design experiences.

What will I learn?

Through this presentation you will learn:

  • What is service design?
  • How it differs from content strategy
  • The role of users as 'experts' in their own experience
  • Co-design tools and techniques
  • How to facilitate a co-design session
  • Applying co-design principles to content

Who is the webinar for?

People who lead or work in teams and are interested in exploring different tools and techniques that break down barriers and encourage interdisciplinary collaboration.

You’ll learn what service design is and how you can use co-design tools and techniques to foster a greater understanding of the experiences of other people.

You’ll also learn how to apply this approach to their organisation so that the content their team creates works for the people who use their products or services.

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What you need to know:

  • The webinar is free 👏
  • Join us: Thursday May 7, 4 pm – 5 pm BST
  • All details will be emailed upon registration. Check those pesky spam folders!
  • We’ll send one week, one day and one hour reminders
  • Download GoToWebinar before the webinar so you’re raring to go (it’s free too!)
  • Nothing to prepare. Just get comfy. But you might want a notebook
  • Watch again! A recording and slides will be sent to all attendees the day after the webinar

Register for free

May 7, 2020

4:00 pm

BST

1 hour

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Richard Prowse

Richard Prowse is Deputy Director, Service Design at the University of Bath and a leading digital practitioner in higher education in the UK. Rich is best known for his work on adopting an agile approach to delivery and his work on structured content.

Rich is responsible for leading the transformation of Bath’s services to improve the student and colleague experience. He regularly shares his knowledge and expertise at higher education conferences in the UK and the US.

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