About this webinar recording

Good user experiences require people, touchpoints, systems and processes to work seamlessly together.

The challenge for content professionals is they often get involved after vital decisions have been made about the product or service, with no thought given to how the content will work.

From this recorded webinar, you’ll learn about service design, and how you can use it to bring users, writers, designers, developers and experts together to co-design experiences.

What will I learn?

Through this presentation you will learn:

• What is service design?
• How it differs from content strategy
• The role of users as 'experts' in their own experience
• Co-design tools and techniques
• How to facilitate a co-design session
• Applying co-design principles to content