We hosted a webinar with Lily Dart focused on using data-driven research to audit the content quality of an existing website, product or service and use hard numbers to convince your colleagues or clients to invest in improved content design.As specialists, we often work with colleagues or clients who struggle to understand what we do and why we do it. Sometimes we need to prove to our colleagues that a problem really exists before we’ll be given the freedom to fix it. This webinar offers practical tools to help you prove that that existing content standards aren’t meeting user needs.Lily runs us through multiple data-driven approaches to auditing the content quality on an existing website, product or online service. She shows simple research methodologies that you can use identify potential problems with information architecture, content comprehension, and language usage.
You will learn how to:
For anyone who is struggling to engage their stakeholders in the importance of investing in improved user experience through user needs driven content design.
Lily is a freelance user experience designer and user researcher, with a passion for helping clients and delivery teams build brilliant products by better understanding their users. She combines technical knowledge with user-focused design and research methodologies to help organisations solve difficult problems, and deliver more for their users.
Join this masterclass to learn what content governance is, why good content governance ensures your organisation's content works for your users, and how to put effective governance in place.
Join this webinar to learn how data can help build more effective higher education websites.