Imagine being able to produce content that meets user needs and business goals. Every day. With efficient content operations, or ContentOps, your organisation will have a repeatable process for creating effective content.While big redesign projects or digital transformation initiatives are valuable and can result in positive change, ContentOps is concerned with how you create and maintain effective content on a daily basis.
ContentOps is the infrastructure and processes that are required to create content across an organisation.It's not the same as content strategy, because it assumes you already have a plan to execute on. And it's not the same as content management or content marketing because, in our opinion, its span is far wider than the realm of a CMS or publishing tools.As Deane Barker summarises it:
Content operations is concerned with everything between content strategy and content management", and therefore "is the “glue” between the (1) plan for content, and (2) the content management system in which it’s managed and delivered.
Process, infrastructure, and probably some human beings. What could possibly go wrong?The first challenge often involves connecting silos by introducing shared workflows and standardised tools for content production. The outcome of this change should be a reduction in the technical and human friction that can hold back your organisation from producing high-quality content.ContentOps vary massively from organisation to organisation, but there are some common tools, processes and challenges which we'll break down here. Hopefully this is useful in your organisation's mission to produce content that meets user needs and business goals.
A clearly defined workflow and quality assurance process are essential to ensure quality is maintained throughout the content lifecycle.
The need to reactively create content based on an unforeseen event is ever more common. Audiences expect your services to respond quickly, digitally. Meet expectations by creating and delivering content without human or technical delays.
Audiences expect content to exist for all of your products and services, across multiple channels. A governance process to create, deliver, and maintain this growing volume of information is essential.
It’s critical to make sure content adheres to evolving laws, regulations and standards being imposed on businesses. From GDPR to CMA, and many acronyms in-between.
To get effective content for your audience, everyone in your organisation needs to be able to communicate and distribute content to where it’s needed. This could be a researcher in your university, a doctor in the field, or a subject matter expert on feline behaviour.
I'm not sure if anyone in the world has a full house here, but having a few of these processes and tools can really help. It's probably best to make a small effort on each of them and iteratively improve over time, versus going really deep on a single thing.
The best way to make progress on some of these processes is often to adopt a bit of a guerrilla mentality: staying under the radar and being comfortable working with little resources. In terms of getting them adopted by your team or stakeholders, you're usually better off to show them something in practice and highlight the value it offers (time saved, quality increased), rather than sit them down and explain the theory. Show don't tell.
As well as these softer processes, there is a requirement for some solid infrastructure in order to create, maintain, and measure content across multiple teams.It's worth noting that there are two slightly opposing schools of thought on content infrastructure. Those choosing to adopt an all-in-one platform for ContentOps, or those using a stack of different integrated services.
The more traditional approach is the adoption of a single monolithic platform for ContentOps, sometimes labelled as or bundled into a 'digital experience platform'. This is really just an evolution of the typical CMS.
A slightly newer approach to infrastructure which is rapidly growing in popularity due to its increased flexibility, is the use of multiple interconnected services. This would involve having a few different tools which specialise in different parts of your content operations process. For example, authoring, publishing, and analytics would be three separate but integrated tools.
Whatever route you take, you'll need to tick off of the following components:
As mentioned above, there are many products out there that offer to cover a few of these bases.
People can be challenging. Groups of people can be more challenging.
Collaboration: An undoubtably fluffy component, but worth highlighting - you need to be able to collaborate. Really, you need to be able to have multiple teams collaborating across your organisation, with shared goals. We recently collaborated with Ellen de Vries to publish a book on this subject.
Change management: When more than a few people are involved, change isn't easy. It's often most attainable to establish some of the principles and practices within existing digital transformation initiatives. Bolting on some of these improvements under the guise of content marketing, or strategy, or as part of a digital first objective can make their business value much more apparent.
GatherContent is the best possible means to getting everyone in your organisation creating effective content. We are used as an essential part of a ContentOps technology stack, delivering;
Since all of our functionality is available on a public API, we can be connected seamlessly to your publishing and analytics tools. Giving you everything you need to break down silos, and get even the least technical people in your organisation creating neatly structured content in a simple workflow. Sign up for a free trial and take a look.
Angus is the Product Director and Co-Founder at GatherContent where he spends his time taming the product roadmap and dreaming of a world without Word documents.