Rather than being simply deemed a poetic take on content creation and communication, storytelling and its associated features have played a very functional and insightful role in content strategy.
Creative writing is often perceived as frivolous, imagination-driven entertainment as opposed to the highly-structured, highly-focused writing it is.
However, the various levels of writing structure and creative writing elements are just as relevant to the world of content strategy as they are to playwriting and screenwriting.
Many of the principles and frameworks of creative writing can be adapted and utilized to plan, create, and communicate meaning via content.
For instance, user experience and inspirational design are moving up the ranks in website planning, so it only makes sense to consider the role of a good story in these and other content projects.
Website content, social media content, and marketing campaigns of all sorts can benefit in the long-term from a content strategy that’s:
One such long-term benefit is improved SEO performance. Marco Genaro Palma, Head of SEO at PRLab Hub, said this:
With this in mind, let’s consider some creative writing structures.
There are four main types of creative writing structures, each of which can be used for more business-focused content.
The most common type, linear writing is described a series of events in chronological order. There’s an intro, an inciting incident and escalation, a climax or turning point, followed by de-escalation, and the end of the story.
The advantage of this structure is that it’s straightforward, leaving little room for readers to be confused about either the story details or the practical message it delivers.
Conventional writing involves a more academic writing style and is, therefore, slightly more complex than a linear structure. It abides by strict rules for writing mechanics and content hierarchy/organization.
Since it’s more formal than other types, it's best for organizations with a more formal brand personality and voice, although it's still suited for some creative writing projects.
Thalita Ferraz, Creator and Editor at Her Bones, explains:
“An integrated writing structure can be described as a review that incorporates the ‘analysis, synthesis, and evaluation of information’ on a given subject. It’s useful for the business world because it conveys a lot of information in an actionable way.”
Especially since it often involves presenting several points of view on a topic so that audiences are well-informed and can make educated decisions.
Metaphoric writing uses figures of speech as symbols to explain other concepts. As long as you choose metaphors that use simple symbols to clarify complex concepts (and not the other way around), this structure can be great for grabbing and holding an audience’s attention.
However, because it’s less direct than linear writing, it’s also essential to choose symbols that your audience can readily understand. This is where having a deep understanding of your customer personas comes into play.
Of course, putting your creative writing skills to use involves more than picking one of the structures above for each piece of writing. It also involves using the elements of compelling storytelling skillfully—plot, pace, and character included.
As the success of the award-winning Allstate Mayhem campaign proves, a narrative structure full of drama, disruption, and against-all-odds success can be effective.
However, you don’t have to go that route. Although the word “plot” has dramatic connotations, I see plot structure as examining what I want to say and when to say it. It magnifies:
A great story typically revolves around a customer problem followed by the presentation of different solutions, topped off with the benefits of its eventual resolution. So this storytelling principle can help you develop a narrative with the audience at its center, instead of giving them the afterthought treatment. Quest Narratives are an engaging yet highly functional way of tracking multiple boxes at once.
And remember this: Gaps and loose ends are your friends. If you see one, so will your audience. A good plot can help you test the stealth of your current strategy and perhaps influence necessary change. That change may involve the strategic addition of a backstory or even subplots to make the storyline more well-rounded and not overly promotional.
Much as with plot development, pace and timing can be the difference between success and failure. Creating well-constructed content that presents meaningful milestones and keeps the audience engaged up to those points is a fine art.
Too slow or boring, and you lose that connection that moves customers from A to B to C. But too fast or keen, and you dampen your audience’s curiosity, killing the interest necessary to keep them invested til the end.
A great way to achieve the delicate balance between pace and timing is to create an Experience Map. A combination of a UX strategy and editorial calendar, this Experience Map outlines the role content plays in these experiences, setting mini-goals in the journeys laid at the feet of the user. Some goals could include:
The best brand stories are the ones that integrate history, values, and audience. Characters are the perfect way of embodying all of the above without making business objectives too obvious or impersonal. Plus, characters can transcend mediums and have the ability to become bigger than the brand itself, making them even more versatile and valuable.
Look at Old Spice. I bet even as you read this, you have that advertisement in your head.
Yep, the Old Spice ‘The man your man could smell like’ advert showcased their new poster boy. Targeting women, this new main character went viral and became as synonymous with the brand as its classic white bottle is.
Shareability and social media-friendliness were non-existent factors 30 years ago, but now these probably top the list. Character development is worth its weight in gold when you end up with one that targets your market, holds attention, and encompasses brand values.
And characters don’t even have to be people or solo representatives. Your company can become a character in itself. Some brands instill their content with such honesty and sincerity that their brand or product is sold merely on its history.
Jack Daniels and denim masters Hiut Denim, for example, characterize their origins and the people that represent their unique ethos. Your organization can do the same by:
Learning to incorporate creative writing structures and elements such as plot, pace, and characterization is a commitment. So don't be discouraged if your first draft or first time surfaces some challenges.
Especially if you have multiple team members involved in the writing process, it can be helpful to explain the role of storytelling in your content briefs and set storytelling guidelines. (You can, of course, tweak those recommendations as you learn more about what forms of creative writing get the best response from your audience.)
With GatherContent, you can include such briefs and guidelines in your custom content templates so that they’re always at arms reach for writers and reviewers.
As you create those guidelines, remember that the best brand stories result from consistency, original delivery, and honesty. They’re shareable, concentrated, flexible, and open to very few varied interpretations.
Although still very much the emotional heart of a brand, stories need to perform, stand the test of time, and the test of medium, too. So, even as you use the tricks and tools of the creative writing trade to preserve the human, engaging aspect of the stories you tell:
If you do this, your organization will enjoy the benefits of effective, memorable storytelling.
Rather than being simply deemed a poetic take on content creation and communication, storytelling and its associated features have played a very functional and insightful role in content strategy.
Creative writing is often perceived as frivolous, imagination-driven entertainment as opposed to the highly-structured, highly-focused writing it is.
However, the various levels of writing structure and creative writing elements are just as relevant to the world of content strategy as they are to playwriting and screenwriting.
Many of the principles and frameworks of creative writing can be adapted and utilized to plan, create, and communicate meaning via content.
For instance, user experience and inspirational design are moving up the ranks in website planning, so it only makes sense to consider the role of a good story in these and other content projects.
Website content, social media content, and marketing campaigns of all sorts can benefit in the long-term from a content strategy that’s:
One such long-term benefit is improved SEO performance. Marco Genaro Palma, Head of SEO at PRLab Hub, said this:
With this in mind, let’s consider some creative writing structures.
There are four main types of creative writing structures, each of which can be used for more business-focused content.
The most common type, linear writing is described a series of events in chronological order. There’s an intro, an inciting incident and escalation, a climax or turning point, followed by de-escalation, and the end of the story.
The advantage of this structure is that it’s straightforward, leaving little room for readers to be confused about either the story details or the practical message it delivers.
Conventional writing involves a more academic writing style and is, therefore, slightly more complex than a linear structure. It abides by strict rules for writing mechanics and content hierarchy/organization.
Since it’s more formal than other types, it's best for organizations with a more formal brand personality and voice, although it's still suited for some creative writing projects.
Thalita Ferraz, Creator and Editor at Her Bones, explains:
“An integrated writing structure can be described as a review that incorporates the ‘analysis, synthesis, and evaluation of information’ on a given subject. It’s useful for the business world because it conveys a lot of information in an actionable way.”
Especially since it often involves presenting several points of view on a topic so that audiences are well-informed and can make educated decisions.
Metaphoric writing uses figures of speech as symbols to explain other concepts. As long as you choose metaphors that use simple symbols to clarify complex concepts (and not the other way around), this structure can be great for grabbing and holding an audience’s attention.
However, because it’s less direct than linear writing, it’s also essential to choose symbols that your audience can readily understand. This is where having a deep understanding of your customer personas comes into play.
Of course, putting your creative writing skills to use involves more than picking one of the structures above for each piece of writing. It also involves using the elements of compelling storytelling skillfully—plot, pace, and character included.
As the success of the award-winning Allstate Mayhem campaign proves, a narrative structure full of drama, disruption, and against-all-odds success can be effective.
However, you don’t have to go that route. Although the word “plot” has dramatic connotations, I see plot structure as examining what I want to say and when to say it. It magnifies:
A great story typically revolves around a customer problem followed by the presentation of different solutions, topped off with the benefits of its eventual resolution. So this storytelling principle can help you develop a narrative with the audience at its center, instead of giving them the afterthought treatment. Quest Narratives are an engaging yet highly functional way of tracking multiple boxes at once.
And remember this: Gaps and loose ends are your friends. If you see one, so will your audience. A good plot can help you test the stealth of your current strategy and perhaps influence necessary change. That change may involve the strategic addition of a backstory or even subplots to make the storyline more well-rounded and not overly promotional.
Much as with plot development, pace and timing can be the difference between success and failure. Creating well-constructed content that presents meaningful milestones and keeps the audience engaged up to those points is a fine art.
Too slow or boring, and you lose that connection that moves customers from A to B to C. But too fast or keen, and you dampen your audience’s curiosity, killing the interest necessary to keep them invested til the end.
A great way to achieve the delicate balance between pace and timing is to create an Experience Map. A combination of a UX strategy and editorial calendar, this Experience Map outlines the role content plays in these experiences, setting mini-goals in the journeys laid at the feet of the user. Some goals could include:
The best brand stories are the ones that integrate history, values, and audience. Characters are the perfect way of embodying all of the above without making business objectives too obvious or impersonal. Plus, characters can transcend mediums and have the ability to become bigger than the brand itself, making them even more versatile and valuable.
Look at Old Spice. I bet even as you read this, you have that advertisement in your head.
Yep, the Old Spice ‘The man your man could smell like’ advert showcased their new poster boy. Targeting women, this new main character went viral and became as synonymous with the brand as its classic white bottle is.
Shareability and social media-friendliness were non-existent factors 30 years ago, but now these probably top the list. Character development is worth its weight in gold when you end up with one that targets your market, holds attention, and encompasses brand values.
And characters don’t even have to be people or solo representatives. Your company can become a character in itself. Some brands instill their content with such honesty and sincerity that their brand or product is sold merely on its history.
Jack Daniels and denim masters Hiut Denim, for example, characterize their origins and the people that represent their unique ethos. Your organization can do the same by:
Learning to incorporate creative writing structures and elements such as plot, pace, and characterization is a commitment. So don't be discouraged if your first draft or first time surfaces some challenges.
Especially if you have multiple team members involved in the writing process, it can be helpful to explain the role of storytelling in your content briefs and set storytelling guidelines. (You can, of course, tweak those recommendations as you learn more about what forms of creative writing get the best response from your audience.)
With GatherContent, you can include such briefs and guidelines in your custom content templates so that they’re always at arms reach for writers and reviewers.
As you create those guidelines, remember that the best brand stories result from consistency, original delivery, and honesty. They’re shareable, concentrated, flexible, and open to very few varied interpretations.
Although still very much the emotional heart of a brand, stories need to perform, stand the test of time, and the test of medium, too. So, even as you use the tricks and tools of the creative writing trade to preserve the human, engaging aspect of the stories you tell:
If you do this, your organization will enjoy the benefits of effective, memorable storytelling.
Nic is a product content strategist at Shopify who collaborates with designers, developers, researchers, and product managers to design and build Shopify's user interfaces. Previously, Nic was a freelance copywriter based in Glasgow; she believes that no matter what the medium, brief or platform, using the perfect words in the best possible way can create a story, a natural communication between people, their ideas and the rest of the world. You can follow her on Twitter.